Cancellation/Refund Policies:

In order to finalize scheduling your appointment, please contact us at 310-999-4996. We’re here seven days a week to book appointments for you. Please note, all calls will be monitored and recorded for training and quality assurance purposes.

Alternatively, you can submit a request for an appointment through this page. Please take the time to review our website in its entirety as we’re unable to answer ANY clinical questions during the telephone contacts.

We ask all clients to observe social distancing and wear protective face masks when visiting our facilities. There is ONLY one person allowed in our offices at your scheduled time with the doctor. We can NOT accommodate any nonscheduled visitors in our building at this time due to compliance with health protocols, CDC guidelines including confidentiality issues and privacy concerns. Please do NOT arrive early for ANY of your appointments to AVOID encountering other patients as there is no waiting area in the building at this time.

Please remember to have your ID Card and Credit Card available at the time of your visit. All financial transactions and payments are completed the prior week and before the start of ALL your professional in-person or telephone meetings.

Cancellation/Refund Policy: Please note, there are absolutely NO refunds for ANY of your prepaid sessions in case of broken appointments by you as the professional times and days were reserved for you and will be considered as broken appointments.

We ask that you do NOT make appointments unless you fully intend to keep all your future weekly appointments as we do NOT issue refunds on ANY prepaid appointment.  Please note, our practice is fully committed based on previously scheduled times for our clients at least 2 weeks in advance.

*Please note, due to confidentiality reasons and in STRICT accordance with the HIPAA Federal Law, we are prohibited to communicate via email or text unless confirming professional appointments.

An Important Notice about Insurance: In order to provide our treatment patients and clients with quality care, concierge treatment, and individualized attention, we have opted out-of-network with third-party payers and all insurance companies. Our treatment clients wish to avoid disclosure of their mental health records to third-party payers. In order to ensure the utmost confidentiality and securing of mental health records, our clients choose self-pay concierge-care instead of relying on restrictive health insurance benefits. In doing so, clients can avoid constraints and limitations in treatment imposed by insurance companies.

Emergency: In case of an emergency, please dial 911 or go to the nearest Emergency Room. If you are having thoughts of suicide, self-harm, or harm to others, please contact the Suicide Prevention Hotline at 1-800-273-8255 or dial 911. Please note, we do not provide emergency care services on-site and are unable to accept walk-ins at our counseling office.

At Blair Wellness Group, connecting with clients is an essential part of the therapeutic process and establishing rapport. Please feel free to call us at (310) 999-4996, or fill out our contact form to schedule an appointment so that we may properly assess your clinical needs and treatment treatment goals. Unfortunately, we are unable to accept walk-ins. All patients will be seen by a Licensed Clinical Psychologist, with appointments made in advance. While our treatment office is located in Beverly Hills, we provide counseling services to patients in Bel Air, Los Angeles, Century City, Westwood, Brentwood, West Los Angeles, Santa Monica, West Hollywood, Hollywood, Manhattan Beach, Redondo Beach, Pasadena, and the surrounding areas.

Important Office Policies and Note About Flu, Cold and Contagious Illness: (This policy is our standard office procedure at all times and without any exception. We want to take this opportunity to re-emphasize this policy in the wake of COVID-19). Please kindly do not come to appointments if you are sick with a cold, flu, or other illness. Instead, please notify us in advance of your appointment to arrange for telephone sessions or provide us with 72 hours’ notice in advance of your appointment for full cancellations. We will honor this policy to provide you with the continuity of care necessary for successful treatment.

Our goal is to ensure that illnesses are not spread to clients, staff, families, and children at home. In the event that either you or your doctor is sick with a cold, flu, or contagious illness, or might be contagious, the appointment will *not* be canceled but you and your doctor will arrange to meet via telephone at your scheduled appointment time or another time per availability in the week if needed. If you arrive at an appointment with a cold, flu, or contagious illness, your appointment will be rescheduled to a new time per our availability but you will be charged for the session as that time was reserved for you.

The amount paid for sessions is nonrefundable as the time is reserved for you and is considered the same as a late cancellation or no-show in accordance with our practice cancellation policy. All sessions must be prepaid and are non-refundable. Likewise, the paid amount for canceled sessions cannot be applied to any future sessions in accordance with our office policy.

We ask that you please notify us immediately if you are feeling sick or have a contagious illness in advance of your appointment so we may arrange for a telephone session at your scheduled appointment time. Please note, the telephone sessions must be arranged prior to the appointment time and cannot be expected in lieu of in-person sessions without prior arrangements.

The following is a copy of the text message confirmation sent to all patients prior to the initial consultation meeting at Blair Wellness Group. Please review the following in its entirety and in advance of your initial meeting to ensure full compliance with our practice rules.

Please take a note of our practice policies, appointment protocols, and office procedures, as there are absolutely NO exceptions to these rules due to very limited availability for appointments. This precludes us from rescheduling ANY prior reservations made weeks in advance by our patients and ongoing professional commitments of our doctors.

We ask that you please respect our prior commitments to all of our patients and fully review these policies to ensure proper continuity of your care and our prior commitments to all of our patients. It is prudent to avoid broken appointments as well as no-shows, which will result in forfeiture of the entirety of the reserved appointment. We do not offer refunds or rescheduling due to cancellations by our clients since the professional time was reserved for you in some cases weeks in advance based on limited availability of your doctor’s professional time and clinical obligations to all of our patients.

TELEPHONE APPOINTMENT PROTOCOL/PROCEDURES: All Concierge patients will receive an appointment reminder from our office, either by text message or by telephone. Please note, all telephone appointments will be strictly initiated by your doctor through a HIPAA-secure line and within a timeframe arranged with you solely based on the availability of your doctor. We ask all clients to ensure privacy and confidentiality during all telephone appointments and to make sure that you’re in an area where the calls will not be interrupted or disconnected.

Please note, there may be a delay in reaching you remotely if you do not have reception or privacy on your end or in case of clinical emergencies presented to our office based on prior obligations to our psychiatric patients, or other clinical urgencies presented to our office by other patients and Concierge clients.

Please mark your calendar with all weekly appointments as noted above to avoid broken appointments as there will be no further reminders nor the ability to reschedule any of the previously reserved appointments due to our current limited schedules and our doctors’ availabilities.

Please fully review our practice policies, office protocols, and office procedures here and as stated on our website, https://blairwellnessgroup.com/.

Please note, to ensure continuity of care for all patients and to protect the integrity of our professional practice, there are absolutely NO exceptions to ANY of our practice procedures, office policies, and scheduling protocols, whatsoever.

Warning: California is a 2-party consent state, and therefore NO recording of any in-person or telephone appointments are allowed without a formal written consent by all parties. Similarly, all privacy and confidentiality rules apply to all in-person appointments and telephone appointments.

HEALTH CONFIDENTIALITY AND PRIVACY MANDATES: We ask all clients to observe safety and wear protective masks when visiting any of our facilities.

We are NOT able to accommodate unauthorized or unscheduled visitors in our building during in-person meetings or joint meetings during telephone conversations in order to observe confidentiality and HIPAA privacy for all patients.

OFFICE POLICIES: Please have your valid ID card and credit card available at the time of your visit. Please be advised, a copy of your ID card and credit card shall be retained on file for identity verification and to secure advance weekly or biweekly payments for all future professional services.

CONFIDENTIALITY POLICIES: Due to privacy reasons and in strict accordance with HIPAA federal law, we ask that you DO NOT CONTACT US VIA TEXT MESSAGE OR EMAIL. Per HIPAA, we are prohibited from communicating via unencrypted email or text message with any of our patients, except for appointment reminders. You may leave a voicemail message on our office line by calling 310-999-4996. All telephone messages will be returned within 24 HOURS excluding weekends, holidays, or weekdays after 2pm.

PAYMENT POLICIES: All sessions must be prepaid in advance of all future weekly appointments and are NON-REFUNDABLE. We process ALL credit card payments for future weekly appointments and in advance of your professional meetings and/or telephone appointments.

Our professional rates apply to any telephone meeting or in-person meeting with you or anyone on your behalf, including any professional time spent in reviewing your records, medical reports, and written submissions provided by you to your doctor. We are not able to secure any professional time for ANY of our patients without advance prepaid weekly reservations.

We are unable to accept checks or cash, and do NOT accept payments from any third-party payer to safeguard your privacy, confidentiality, and prevent identity theft.

REFUND POLICY: Please note, there are absolutely NO refunds for ANY of your prepaid sessions in case of any broken appointments by you as the professional times and days are reserved in advance solely for you and will be considered forfeited by you in case of no-shows or cancellations by YOU. Please refer to our policy pages on our website, https://blairwellnessgroup.com/, for additional terms and policies as noted during the initial telephone conversations and appointment booking, including the initial confirmation text sent to you from our offices.

Therefore, we ask that you do NOT make ANY professional appointment unless you fully intend to keep ALL your future weekly appointments as we do NOT issue ANY refunds for no-shows/broken appointments on ANY of the prepaid appointments.

TERMINATION POLICY: Repeated pattern of broken appointments without prior approval, lack of treatment compliance, violations of practice boundaries causing rupture in therapeutic alliance and therapeutic rapport, disruptions in continuity of your care as a result of multiple missed appointments, or failure to present our practice with reasonable telephone access to you can result in suspending all future appointments. Should we deem it necessary to suspend your future treatment, we will provide you with referrals to other community resources, so you may continue treatment for addiction recovery, depression, anxiety, trauma, personality disorders, anger management, and other mood disorders, elsewhere.

IMPORTANT OFFICE POLICY and note about flu, cold, and contagious illness: The following policy is our standard office procedure at all times and without ANY exception. We want to take this opportunity to re-emphasize this policy in the wake of COVID-19.

In the event that either you or your doctor is sick with a cold, flu, or contagious illness, or might be contagious, the appointment will *not* be canceled but you and your doctor will arrange to meet via telephone at your scheduled appointment time or another time during the week, solely based on your doctor’s availability, if needed.

If you arrive to an appointment with a cold, flu, or contagious illness, your appointment will be rescheduled to a new time per our availability, but you will be charged for the session as that time was reserved for you. Accordingly, we ask that you please notify us immediately and at least 72 hours in advance of your in-person appointment if you are feeling sick or have a contagious illness so we may arrange for a secure telephone session at your previously scheduled time.